Welcome to Nomad RV Supply’s FAQ section! We’ve compiled answers to the most common questions from our community of mobile adventurers. Whether you’re a full-time RVer or preparing for your next journey, find the information you need below.
About Our Products
Q: What types of products does Nomad RV Supply specialize in?
A: We specialize in space-saving, durable RV accessories designed for life on the road. Our product range includes in-cab accessories, compact appliances (like our Pinnacle Appliances® Compact Dryer), high-performance RV electronics, and premium kitchen essentials specifically designed for mobile living.
Q: Are your products suitable for all types of RVs?
A: Most of our products are designed to be universally compatible with various RV models. However, we recommend checking product dimensions and specifications before purchase to ensure proper fit for your specific vehicle.
Ordering & Account
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for convenient and secure checkout.
Q: How can I track my order?
A: Once your order ships, you’ll receive a shipping confirmation email with tracking information. You can use this to monitor your package’s journey to your current location—whether that’s a home address or your next campground stop.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two reliable shipping options tailored for RVers:
- Standard Shipping ($12.95): 10-15 business days via DHL or FedEx with comprehensive tracking
- Free Shipping: 15-25 business days via EMS for orders over $50
Q: How long does order processing take?
A: Our team carefully prepares your RV essentials within 1-2 business days. For fastest processing, we recommend ordering during weekdays—weekend orders begin processing the next business day.
Q: Can I have my order delivered to an RV park or campground?
A: Absolutely! We understand that our customers are often on the move. Just provide the complete address of your temporary location at checkout. Most of our deliveries require a signature for security, so be sure to check the park’s package receiving policies.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your RV product, simply contact our customer service team (fellow RV enthusiasts themselves) at [email protected] to initiate the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.
International Orders
Q: Do you ship internationally?
A: Yes! We ship worldwide from our Boston headquarters to serve our global community of RV enthusiasts. However, please note that some Asian and remote regions may have restrictions. Contact us before ordering if you’re unsure about delivery to your location.
Q: Are there additional fees for international orders?
A: International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the customer’s responsibility and are not included in our shipping costs or product prices.
Still Have Questions?
Our customer service team understands the unique needs of RV living. Whether you’re a full-time RVer needing delivery to your next campground or an occasional adventurer preparing for a trip, we’re here to help.
Email us at [email protected] with any questions—we’re happy to provide tracking updates or help estimate delivery times for your specific location.
At Nomad RV Supply, we’re not just shipping products—we’re helping equip your journey. Because we know the open road isn’t just a route, it’s a lifestyle.