At Nomad RV Supply, we’re fellow road warriors who understand that reliable gear makes all the difference in your adventures. Our shipping and returns policies are designed to be as straightforward as your favorite scenic highway.

Shipping Information

Order Processing

We get your adventure essentials ready to roll within 1-2 business days after receiving your order.

Shipping Options

Standard Shipping (Recommended):

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Flat Rate: $12.95 USD

Free Shipping:

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

Note: Delivery times may vary slightly depending on your location. We currently ship worldwide except to certain remote areas and parts of Asia.

Our Return Promise

If any of our products don’t meet your adventure needs, we’ll make it right. Here’s how our hassle-free returns work:

Eligibility for Returns

  • Timeframe: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Order number or receipt required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used In-Cab Accessories (due to installation and hygiene considerations)
  • Custom-ordered or personalized items
  • Items marked as “Final Sale”

How to Initiate a Return

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]”.
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for return.
  3. Receive Instructions: We’ll email you within 2 business days with return authorization and shipping instructions.
  4. Ship Your Return: Package the item securely with the original packaging and include the return authorization form. We recommend using a trackable shipping service.

Return Shipping Information

  • Standard Returns: Customer is responsible for return shipping costs unless the return is due to our error.
  • Exchange Shipping: We’ll cover the cost to ship your replacement item via standard shipping.
  • Original Shipping Fees: Non-refundable unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds processed within 5-7 business days
  • Method: Refunded to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

Prefer a different item? Here’s how exchanges work:

  1. Follow the standard return process above
  2. In your email, clearly state the item you’d like to exchange for
  3. We’ll process the exchange once we receive your return
  4. Your new item will ship via standard shipping (free of charge)

Damaged or Defective Items

Road conditions can be rough, but your products shouldn’t arrive that way. If you receive a damaged or defective item:

  • Contact us within 3 days of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free return shipping label and expedited replacement

Sample Return Request Email

Subject: Return Request: [Your Order Number]

Dear Nomad RV Supply Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) to Return: [Product Name(s)] Reason for Return: [Please specify] Preferred Resolution: [Refund / Exchange for (specify product)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Information]

Need Help?

Our customer service team (fellow RV lovers!) is happy to help:

Nomad RV Supply
2697 Aspen Court, Boston, US 02110
Email: [email protected]

We’re committed to making your experience as smooth as your favorite highway. Because we know the open road isn’t just a route, it’s a lifestyle – and your satisfaction matters every mile of the way.